Frequently Asked Questions

Who should attend The Franchise OPS Conference?
The level of content is targeted to experienced franchise executives at the CEOs, COOS and VPs of Operations. Organizations with 50 or more franchisees will benefit the most from the content in this program.

Click HERE to learn more about the summit.

Click HERE to learn what makes this meeting different and why you should attend.

What does the conference cost?
Three days of education and networking as well as meals and activities costs $1299 . See the event info page for more information. This covers all costs and activities mentioned with the exclusion of resort room cost/fees and travel.

Are there group discounts if several individuals from my company wish to attend?
Due to the limited space at this event, no group discounts are offered. All spots are on a first-come, first-served basis. The more variety of organizations represented at this event, the more benefit will be realized from the peer networking.

Are there penalties for canceling my registration?
Cancellations received up to 14 days prior to the event are eligible for a refund of the registration fee less a $100 processing fee. If the invoice has already been paid, a credit for the registration fee less the $100 processing fee will be applied to your company’s account. If the invoice has not been paid, we will bill your company for the $100 processing fee only.

Within 14 days prior to the event, all cancellations are non-refundable; however a credit may be applied towards the next event to be announced.

How do I register for the Franchise Operations Summit?
Click HERE to register.

How do I make my hotel reservation?
Directions for booking your hotel reservation:

1. Please use group code INGA120319 when booking online or reference Franchise Operations Summit if calling to make your reservation. You must book using these codes to receive the special discounted room block rate.

2. Please enter the dates of December 2 – December 5, 2019 to view the available rooms.
***The meeting starts on December 3rd, but the discounted room rate will be available for those traveling the day before from the west coast or for those who would like to arrive a day early to explore the city.

3. Deadline to make reservations is November 19, 2019.

4. For additional questions or help, please contact the hotel directly (866) 384-2995.

5. Click HERE to book your reservation online or call (866) 384-2995.

How can I cancel or change my hotel reservation?
Please call the hotel directly (866) 384-2995 to handle any changes to your room reservation.

If I can’t come, may I substitute someone from my organization?
If you are not able to attend, you may substitute another person from your company at no additional charge. Substitutions must meet the attendee requirements of CEOs, COOS and VPs of Operations. Additionally, substitutions must be made in writing to [email protected] with the names of the original and substitute registrant.

What if I have questions about Franchise OPS?
Most questions should be able to be answered by visiting If your question is still unanswered, please feel free to contact [email protected] or call (781) 281.9390 ext. 100. Please allow at least 24 hours for a response.