FREQUENTLY ASKED QUESTIONS

Who should attend The Franchise OPS Conference?
The level of content is targeted to experienced franchise executives at the CEOs, COOS and VPs of Operations. Organizations with 100 or more franchisees will benefit the most from the content in this program.

What does the conference cost?
Two full days of education and networking cost $749. See the registration page for more information. These prices include seven sessions, two breakfasts, two lunches, and one evening cocktail reception. Travel and hotel costs are the responsibility of the attendee.

What topics are you covering?
Our session, speakers and format are available on the Agenda page.

Are there group discounts if several individuals from my company wish to attend?
Due to the limited space at this event, no group discounts are offered. All spots are on a first-come, first-served basis. The more variety of organizations represented at this event, the more benefit will be realized from the peer networking.

Are there penalties for cancelling my registration?
Cancellations received up to 14 days prior to the event are eligible for a refund of the registration fee less a $100 processing fee. If the invoice has already been paid, a credit for the registration fee less the $100 processing fee will be applied to your company's account. If the invoice has not been paid, we will bill your company for the $100 processing fee only.

Within 14 days prior to the event, all cancellations are non-refundable, however a credit may be applied towards the next event to be announced.

Do I have to call the hotel directly to book my room?
Yes, please visit the Venue page for more information.

What if there are no more rooms available?
We urge all attendees to register for Franchise OPS and book their hotel rooms as soon as they know they are able to attend. If the hosting hotel no longer has rooms available, their sister hotel will likely be able to accommodate overflow, including free shuttle service.

How can I cancel or change my hotel reservation?
Please call the hotel directly to handle any changes to your room reservation.

If I can't come, may I substitute someone from my organization?
If you are not able to attend, you may substitute another person from your company at no additional charge. Substitutions must be made in writing to info@franchiseoperationssummit.com with the names of the original and substitute registrant.

What if I have questions about Franchise OPS?
Most questions should be able to be answered by visiting www.franchiseoperationssummit.com, if not, please feel free to contact info@franchiseoperationssummit.com  or call 781.281.9390, please allow at least 24 hours for a response.